Commercial and Business Support Job Role Descriptions


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Office Administration – The office administrator’s duties include general word processing, dealing with telephone and email queries, creating and maintaining electronic filing systems, using software to produce documents and maintaining spreadsheets, databases and presentations, devising and maintaining office systems, attending meetings, ordering stationery and equipment supplies, photocopying documents, and liaising with the entire workforce and external contacts in a professional manner.


Recruitment Consultant – The role of a recruiter involves writing job advertisements, outbound calling and canvassing a geographical area to find new jobs to fill, making contact with clients to confirm requirements and update on progress, attending meetings with clients, Providing clients with recruitment solutions, and discussing advertising needs, interviewing and testing candidates and providing feedback, organising assessment centres, and attending job fairs and exhibitions, and liaising with a client to make sure they provide a safe working environment.


Receptionist – Main duties will include answering internal/external calls, admin paperwork, meeting and greeting customers, filling and working on the switchboard. The receptionist can also be responsible for duties such as greeting visitors and directing them to the correct person or department, giving out security passes, managing a room booking system and keeping rooms tidy, dealing with incoming and outgoing post and deliveries, arranging appointments and updating records on databases, taking payments and handling invoices.


Administrator – Administrators give support to offices by organising meetings, typing documents and updating computer records. Other main responsibilities include word processing, monitoring stationery supplies, dealing with internal and external correspondence, setting up and maintaining filing systems, looking after visitors, taking minutes in meetings, photocopying, answering the telephone and looking after the reception area.


Marketing Executive – As a marketing executive, your responsibility is to promote your employer’s products or services, or raise people’s awareness of a message. General duties include researching the market, consumer attitudes and competitors, organising events, managing campaign websites and social media, managing budgets, coming up with marketing campaign ideas, designing and arranging for advertisements to appear in different media outlets, organising production of posters, flyers and brochures, writing and distributing press releases, organising and attending events and exhibitions, ensuring all parts of a campaign run smoothly, reporting on campaign’s to managers, and networking with clients, suppliers and the media.


Payroll Administrator – Payroll Administrators provide clerical and administrative support, and duties include general word processing, maintaining electronic filing systems, using software packages, spreadsheets and databases, client invoicing, payroll, Attending meetings and taking minutes, liaising with members of staff in other departments or external contacts, and dealing with telephone and email enquiries.


Human Resources Officer – Human resources officers within a business have responsibility for the recruitment, welfare and development of its employees. Duties include dealing with complaints and discipline procedures, assisting in the recruitment of new employees, working with other managers, keeping employee records, helping people get training and development, making sure employees have the right pay and benefits, arranging employee services such as welfare and counselling, advising on pay negotiations, redundancy and employment law, developing HR policies and procedures, dealing with staff at all levels, and recording and analysing confidential information.


Call Centre Operator – The call centre operative is responsible for answering enquiries from customers by telephone, email, webchat, text and post. Duties include dealing with customer orders, card payments, enquiries and complaints, advising about products and services, offering advice, updating customers’ records, and making telesales and market research calls to new and existing customers.

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